Office Hours Ep #1: Office Hours Explained

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  • Show Introduction [00:00]
  • Greg's background [01:04]
  • Did you also get more exposure to different problems because of working at more than one company? [03:09]

Office Hours Ep #1: Office Hours Explained

What the show is about

Kyle: Greg, thanks for being on today for the very first Office Hours podcast.

Greg: No problem Kyle. Thanks for having me.

Kyle: So for folks who are listening. The concept of the Office Hours podcast are, Greg and I have a lot of experience in Salesforce Consultants and Sales Operations and things like that and what we want to do is share that knowledge but we have different perspectives on a lot of different things. So the thought process is let's create a podcast where we go down really difficult topics that everybody's asking about and let's actually come to a sort of a conclusion where we can use the best practices. I'd love to spend a little bit of time going backgrounds on us to give folks a sense of why we should be speaking to this. And then we'll talk a little bit about the format.

Greg, for folks who don't know, you've already been on the podcast, but talk to us about your background and your pitch of why you think you are a person with a decent amount of knowledge to answer the questions we are going to speak to.

Greg's background

Greg: So my background. I started my career at an Ad start-up called Admiral. Did operations and analytics there. Went on to start Clarus Designs, which is my consulting company, doing operations and analytics consulting for a hundred plus startups over the last few years. More recently I joined __?__ Trucking as the VP of Operations, scaled my team from little under 50 people there to 175 plus in a year. Since then I've moved on and I'm back in the operations world as more of a consultant now.

In terms of why I'm qualified, mostly because I have made a lot of mistakes. Which when you've made a lot of mistakes you can kind of force your way into solutions that might work. I would say I'm probably not the most qualified but can definitely lend my opinion to some of the problems that people are trying to solve. How about you Kyle? Tell me about you?

Kyle: That idea of like failing more times than other people have succeeded, I think is a good way of looking at it. You've got more exposure. My background is not dissimilar. I actually started as an SDR at a company called Gigya and moved into running a Sales Development team. Where I had to grow about 7 to 75 reps in a year with a remote office in the Philippines so I really learned all about sales and sales folks have on a day to day basis. I then moved into running business operations for that company so I was from about 15 to 50million in revenue I was running business ops, which was primarily sales force and all the tools it touched it. So I was the one person touching everything for about 350 people and then moved on to running my own consulting business. Primarily helping early-stage to mid-stage B2B tech companies scale their salesforce implementation. Kind of like you, I've made a ton of mistakes but having been in consulting, and I wonder if you feel this way, I've gotten exposure to a lot of problems you don't get if you're only at one company or only at two companies because all the different companies that I'm working with are so varied in their type of business. The way they sell. The way their customers buy. It's just so different that you get a lot of different exposure. Do you get a similar perspective yourself?

Did you also get more exposure to different problems because of working at more than one company?

Greg: Yeah. Totally. I'm sure you've had these experiences too but I'm now more at the point where a lot of the intro calls I go through is more of me telling people to not to hire or to not do something, to keep it simple because I've seen it happen so many times. You know, after you've done something 10 or 15 times you kind of know how that movie plays out.

Kyle: And the idea we've had for this podcast with the format will be question-based, very short, concise and to the point. We initially posted on LinkedIn and asked folks to submit questions for the podcast. Just send us the problems they're facing and then you and I can hash this out. Actually like they're spending office hours with us. And so I want this to be a casual conversation that gets to the point and then gets out. And not add any more information that we need to. In the upcoming weeks, we're going to be releasing a podcast or two every single week in a shorter format, when it makes sense a longer format as well.

Greg, thanks for the time today. Folks, we're really looking forward to putting these out. Please do send us podcast topics as they come up and we're looking at putting them out as quick as we can.

Greg: Thank you, Kyle.

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