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Before you can begin building or improving Salesforce, or a related system, it’s critical that you define your requirements. We often see ad

One of the biggest challenges when testing is covering code that interacts with an external service. This is where the domain of unit tests

This post was last updated 03/30/21. Introduction Time and again, we at Kicksaw have conversations with clients who are complaining about a

Wouldn’t it be odd/off-putting if you hired a personal trainer, showed up at the gym, and were immediately thrusted into a workout regime th

Here at Kicksaw, we pride ourselves on being experts at integrating tools into Salesforce. From Outreach to DocuSign to Conga, we’ve got ton

Tracking revenue is crucial for any company — after all, you can’t know if you’re making money if you’re not paying attention to what’s comi

Speed-to-contact is a key metric companies use to track inbound leads. If your organization has a high volume of inbounds, you need a way to

If you're trying to scale a professional services business, at some point you need to consider implementing a Professional Services Automati

Salesforce Lightning is a big leap forward in terms of UI, but it has its issues and pitfalls. We’ll show you how to delay the transition

One of our favorite tools to implement for customers is Outreach. New to Outreach, or wondering if it's for you? Let's take a look.

Salesforce requires MFA for all instances, and for good reason. But Kicksaw regularly receives requests for support from clients asking how

When a Salesforce user implements a customer-facing Experience (Community) Site, they often want to have a custom domain instead of the sale